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IT Support Services  
IT Computer Support Services

Much of what we do appears transparent to our customers. Sure IT are able to supply and install competitively priced server and desktop hardware and software, that's true, however, the sourcing, configuring and customising for individual client needs is not so obvious. This is because we provide a professional and structured service, planning each step behind the scenes with a corporate gained discipline, therefore minimising risk to your business. Just because your company may be a Small to Medium Enterprise doesn't mean you don't deserve quality IT support.

We listen to your IT requirements and establish how your company likes to work, then suggest structured and professional solutions to suit your budget. We appreciate that your time is money, so keep disruption to your working day to a minimum and perform as much of the work required, remotely, as we can.

Technical Consultancy | Project Management | Contingency Planning | Help Desk | Network Configuration

Computer Support Options
Your IT system may be installed and working, however, with outside influences being numerous, particularly with regard to the internet, email etc, it is not guaranteed that it will stay so. It is advisable to have a reliable support network in place to keep things running smoothly and to have peace of mind. Therefore, Sure IT can provide a range of maintenance solutions to keep the "wolves" from your door.

Totally Sure Support Package
Totally Sure is the full support package for your business. It offers 24 x 7 telephone, email and remote support (without an limits on the number of calls or support tickets raised). Sure IT will provide complete monitoring, maintenance, alerting and monthly reporting all done remotely to minimise the disruption to your business. This is our top of the range package and by committing to it you are treated as a priority
customer.

Download pdf printable version of this package
Sure Response Support Package
Sure Response is the middle package from our support range. It allows companies to pay a monthly set fee and use a mutually agreed number of incident calls. Our aim with the Sure Response package is to provide an agreement which is ideal for companies that do not want to fully outsource all of their IT management and are comfortable performing some of the functions of the Totally Sure package themselves.
Download pdf printable version of this package

Sure Defence Support Package
Sure Defence is the entry level package from our support range. It allows companies to pay a monthly set fee and have a set of agreed health checks carried out. With a preferential rate on any work hours required outside of the Sure Defence agreement. Our aim with the Sure Defence IT support package is to provide a support agreement which is ideal for companies that want the reassurance of knowing their systems are regularly inspected by a qualified IT professional.
Download pdf printable version of this package

Impromptu Support
Impromptu Support for home and business clients alike. We offer support for a one-off call as and when needed to gain access to an MS certified engineer. As a "pay-as-you-go" option for ad-hoc IT support,or as a "try-before-you-buy" to experience the service and turnaround that we can offer, this may be an ideal step before considering any of our contract style support packages.

 

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