Impromptu Computer Support
For home and business clients alike we offer support for a one-off call as and when needed to gain access to a Microsoft certified engineer. Many issues can be resolved quickly and efficiently via remote connection.
£60 for first hour
If required, subsequent rate = £50 per hour
All Prices + VAT
|
IT Support Contract Pricing |
Totally Sure IT Support Package
Top of the range package includes:
- pro-active support
- unlimited support calls
- VIP rate for non-contract work
Download pdf printable version of this package  |
| Seat Type: |
Quantity |
Price Each
Per Month |
| Workstations |
1 to 5 |
£35 |
| 6 to 10 |
£30 |
| 11 to 20 |
£25 |
| 20+ |
£20 |
| Laptops or Remote Home PCs |
1 to 5 |
£40 |
| 6 to 10 |
£35 |
| 11 to 20 |
£30 |
| 20+ |
£25 |
| Server with up to 5 desktops * |
|
£100 |
| Server with 5+ desktops * |
|
£50 |
*These prices only apply when package covers both desktop and server support.
All Prices + VAT |
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|
Sure Response IT Support Package
Midrange package includes:
- up to 5 support calls per month
- VIP rate for non-contract work
Download pdf printable version of this package
|
| Seat Type: |
Quantity |
Price Each
Per Month |
| Workstations |
1 to 5 |
£28 |
| 6 to 10 |
£24 |
| 11 to 20 |
£20 |
| 20+ |
£16 |
| Laptops or Remote Home PCs |
1 to 5 |
£32 |
| 6 to 10 |
£28 |
| 11 to 20 |
£24 |
| 20+ |
£20 |
| Server with up to 5 desktops * |
|
£80 |
| Server with 5+ desktops * |
|
£40 |
*These prices only apply when package covers both desktop and server support.
All Prices + VAT |
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Sure Defence IT Support Package
Entry level package includes:
- monthly health check reports
- VIP rate for non-contract work
Download pdf printable version of this package
|
| Seat Type: |
Quantity |
Price Each
Per Month |
| Workstations |
1 to 5 |
£18 |
| 6 to 10 |
£15 |
| 11 to 20 |
£13 |
| 20+ |
£10 |
| Laptops or Remote Home PCs |
1 to 5 |
£20 |
| 6 to 10 |
£18 |
| 11 to 20 |
£15 |
| 20+ |
£13 |
| Server with up to 5 desktops * |
|
£50 |
| Server with 5+ desktops * |
|
£25 |
*These prices only apply when package covers both desktop and server support.
All Prices + VAT |
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Support Package Quick Reference Comparison Chart |
| Benefit |
TOTALLY
SURE |
SURE
RESPONSE |
SURE
DEFENCE |
| Fixed monthly fee |
Y |
Y |
Y |
| 24 x 7 remote monitoring |
Y |
N |
N |
| Free site survey, inventory & network diagram |
Y |
Y |
Y |
| Package can be upgraded to higher level package |
N/A |
Y |
Y |
| Unlimited support calls via phone, email and remote connection |
Y |
N |
N |
| Fixed number of support calls allowed |
N |
Y |
N |
| Agreed response times to calls SLA's |
Y |
Y |
N |
| Calls logged via internet, email or phone |
Y |
Y |
N/A |
| Calls handled by Microsoft Certified Professional (MCP) |
Y |
Y |
N/A |
| Calls handled by a Microsoft Certified Systems Engineer (MCSE) |
Y |
Y |
N/A |
| Monthly capacity and health check reports produced |
Y |
Y |
Y |
| Monthly report giving breakdown of support calls |
Y |
Y |
N/A |
| 1 hour monthly on-site meeting to discuss report |
Y |
N |
N |
| Advance warning of virus & security issues and counter measures taken |
Y |
N |
N |
| Liaising between client and external vendors to resolve issues |
Y |
N |
N |
| Preferential rate on all work not covered by agreement |
Y |
Y |
Y |
| Priority over non contracted customers |
Y |
Y |
N |
